Mothercare is a British retailer specializing in general merchandise and products for expectant mothers and children of up to 8 years. The company was founded in 1961 and has its headquarters in Watford, United Kingdom. Mothercare is headed by Mark Newton-Jones and has 5,852 employees. Nursery furniture, pushchairs, car seats & carriers, and toys are some of the products provided by Mothercare. Mothercare UK handles different clients on a daily basis, delivering their products right on their doorsteps. Handling a large number of clients comes with its shortcomings. Mothercare UK receives complaints from its clients on a daily basis based on various factors. For Mothercare UK to retain its clients, the company has provided a fully functional contact number. This allows clients to call the company for inquiries or complaints. Mothercare is able to handle its clients’ complaints by the provision of assistance offered by the customer care representatives.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.
|Mothercare Department||Contact Number|
|Mothercare Head Office||0344 875 5222|
|Mothercare Customer Services||0344 875 5222|
|Mothercare Merryhill||0344 875 5222|
|Mothercare Bluewater||0344 875 5222|
|Mothercare Edmonton||0344 875 5222|
|Mothercare Ipswich||0344 875 5222|
|Mothercare Orders||0344 875 5222|
|Mothercare Complaints||0344 875 5222|
|Mothercare delivery||0344 875 5222|
|Mothercare Hull||0344 875 5222|
|Mothercare Hull||0344 875 5222|
|Mothercare Portmouth||0344 875 5222|
|Mothercare Ancoats||0344 875 5222|
|Mothercare Baby Plan||0344 875 5222|
|Mothercare returns||0344 875 5222|
Mothercare Contact Number
Communication is one of the fundamentals of every successful business. The provision of a medium of communication between the business and its clients ensures proper conveying of information in relation to customers’ queries and complaints. Mothercare has put into place means by which customers can acquaint themselves with the products and services being offered by the company. This has been made possible through a ‘Frequently Asked Questions’ section where customers can get detailed information regarding the steps of ordering, delivering and contacting Mothercare.
Clients may not receive all the information that they need by visiting Mothercare website regarding the process of lodging a complaint. Mothercare UK has provided a phone number that allows a convenient and fast means where clients can reach the company for complaints and queries. Clients can lodge their complaints via 0344 875 5222 at a cost no more than a national standard rate call. Clients calling Mothercare via their contact number in most cases need a fast response to their complaints. Mothercare’s Customer Care Team is open to answer calls from 8 am to 8 pm Monday to Friday, 9 am to 6 pm Saturday and 9 am to 5 pm on Sundays and public holidays.
Mothercare Customer Services
Mothercare customer representatives have received numerous praises by clients on various company reviews websites. While some of the clients feel that their complaints were handled in an amicable way, another group of clients has expressed their disappointments by the services offered by Mothercare UK customer care representatives. On one of the online platforms that specialize in reviewing companies, a Mothercare client ranted about his disappointed when he reached the company over Mothercare helpline. According to the client, Mothercare delivered a Graco dix travel system with some pieces missing. The travel system could not serve its purpose of purchase and for that reason, the client only identified as Dawn decided to contact Mothercare customer representatives. Dawn was told that she could only receive another product after 4-5 months or a refund in 3-5 days. The client went ahead to explain how thwarted she was by Mothercare UK since she had ordered the pram when she was expectant and now she had an infant to take care of without a working product. Dawn sensitizes expectant mothers to stay away from Mothercare products and services as they may cost them a fortune after receiving products with missing parts.
Another Mother care’s client on the same online platform rants about the unfair reception he received after visiting Mothercare. The client, Gill Wood, summarizes his disappointment in only one sentence. According to Wood, Mothercare customer representatives prefer to chat amongst themselves and assume the presence of their clients who need assistance.
Renet, a Mothercare client also expresses his disappointment when he visited Mothercare store (Al Ain mall-Al Ain) where he terms his visit as the worst experience ever. According to the client, who had decided to visit the store, describes the services offered by the customer care representatives as sluggish. The manager is also termed by the client as disrespectful, rude and unprofessional in his work. Renet also dismisses the products offered by the Mothercare’s store as of poor quality.
Mothercare Customer Services on Social Media
The culture of contacting a company via the conventional means such as phone and fax is fast changing. Companies are now focusing more on communicating with their clients via social media. Mothercare UK has provided a well-structured website where customers can lodge their complaints and queries. Mothercare.com provides the basis where customers can do their shopping and receive their merchants without the need of leaving the house or office. Mothercare UK has provided a broader spectrum where clients can interact with the company’s customer representatives via social media. Clients can reach Mothercare via Twitter on (twitter.com/mothercareuk) and on Facebook (facebook.com/mothercareuk).
Customers that do not have urgent complaints prefer contacting Mothercare via social media. More so, social media allows clients to provide detailed and well-thought complaints that they can contact the company either via private message or on a public platform by posting on their Facebook page or tweeting the company. Regardless of the means that clients use to reach Mothercare UK, the company is dedicated to ensuring that they are in a position to solve any complaints within the shortest time possible.
Clients that have been frustrated by Mothercare products and services chose to rant on social media as a means of sensitizing potential clients on what awaits them when they use Mothercare products and services. Other clients use the company’s social media platforms in cases where their complaints have not been dealt with via phone calls or took more time than expected for them to be sorted out. Social media platforms can also be used by potential clients who are finding more reviews about Mothercare before settling on making a purchase. Past customer reviews about Mothercare provides a basis for decision making by potential clients. This allows potential clients to dig deep on posts and tweets relating to the products that they plan to purchase. Depending on the kind of reviews from clients, either positive or negative, potentials customers can contact Mothercare customer care for clarification.
Mothercare Opening Hours
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
Mothercare Head Office contact postal address
Cherry Tree Road
http://mothercare.comClick to replace anchor text
Mothercare contact us page
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