Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
Why contact SSE
In this 21st century, energy is something that people need to survive their daily lives. Furthermore, the recent adverse effects of some of the energy sources which are considered as dirty have put a strain in the environment. This has forced energy companies to not only come up with energy solutions that are friendly to the environment and sustainable, but also affordable to the customer. The customer is always the number one priority when it comes to deciding the way a company goes about its activities. Not everything a company does however may be beneficial to a customer. If a customer feels the need to make a complaint, there is an SSE phone number provided to make a complaint.
A major issue with many energy companies is mis-selling. It is the responsibility of these energy companies to make sure the bills they issue are clear and easy to understand. While energy companies are supposed to offer competitive rates, the customer needs to make sure that the bills received are reasonable. It is not uncommon for energy companies such as Scottish & Southern Electric to issue late or incorrect bills. Customers are advised to get in contact with the energy supplier if they notice a mistake or suspect the bill may be over-priced. If after 6 weeks and no response is forthcoming from the supplier or they have not provided you with a solution that is satisfactory, the customer can take up the issue with the Ombudsman for further direction. The Ombudsman is tasked with carrying out a free independent investigation on behalf of the customer. Some of the solutions may include requiring the SSE to make compensation to the customer, offer an apology to the customer or give an explanation. The decision the Ombudsman makes is binding to the company and not the customer.
Another issue which may warrant a complaint is a faulty meter. Faulty meters can cause bill prices to escalate. It is advisable that if one notices that the bill varies greatly from what you have been paying to contact SSE as soon as possible. One should also take note of meter readings to make sure and compare with the bill to make sure it is not overcharged.
Another common issue of complaint is when the energy company sets debt collectors on a customer. Sometimes a customer may decide to switch to another provider, with the SSE providing a meter reading. The customer may not be sure if the reading they send is final or an estimated one. This may prompt the company to send debt collectors to collect the debt from the customer. However, if the customer does not pay up, their debt rating may be damaged. It is in situations like this where one should use the SSE phone number to verify whether a bill is final or estimated. Customers should also make sure they do not pay twice, which is especially a common occurrence. If this happens and the customer notices, it is advisable to contact SSE as soon as possible.
How to make a complaint to SSE
One of the basic steps in making a complaint is to have evidence. This means that the more facts you have, the more it is likely your complaint will be solved quickly. When calling the SSE, it is advisable to have things such as the bills at your hand for easy reference and fast response. You should also note the time you make the calls and the name of the attendant from the SSE customer services. This makes it easier to refer to; if you were you were to make future calls, follow-ups or complaints. One can also make complaints to SSE via their social media platforms such as Twitter (twitter.com/sse), Facebook (facebook.com/sse), or on their official page (sse.co.uk). SSE’s will usually attempt to resolve the matter while you are still on the phone with them, or if a solution cannot be found, it is transferred to a specialist team, in which case they will attempt to find a solution by 8 pm on the following day. Sometimes the solution cannot be satisfactory to the customer. If this is so, the customer is advised to contact the head of customer service team.
SSE usually has a helpline open from 8am to 8pm from Monday to Friday. The help line is also open from 8am to 2pm on Saturday. It is very important for the customer to know his or her rights. One can call the SSE phone number and inquire on things such as advice on the quality of electricity or energy they receive. Furthermore, one may also use the SSE number if they are struggling to pay their bills. Most of the responses are usually satisfactory.