Parcelforce contact number

Parcelforce is one of the leading provider of courier services in the world. Since its founding in 1986 as Royal Mail, the company has invested heavily in technology to enable it provide excellent services to its customers. The strategy has largely paid off as the company now handles over 7 million parcels each year in almost all of the world's countries and territories. Even though the company's heavy investment in technology has enabled its customers to enjoy highly efficient services, some problems arise once in a while. Fortunately, the company has a highly courteous and competent support staff to help its customers deal with these problems. Here is a look at some of these problems that Parceforce's customers occasionally face and how they can contact the company for help.

If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

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If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

PARCELFORCE DEPARTMENTPHONE NUMBER
Parcelforce Customer Services0344 800 4466
Parcelforce Worldwide0344 800 4466
Parcelforce tracking0344 800 4466
Parcelforce 480344 800 4466
Parcelforce 240344 800 4466
Parcelforce depots0344 800 4466
Parcelforce claims0344 800 4466
Parcelforce delivery0344 800 4466
Parcelforce collection0344 800 4466
Parcelforce international0344 800 4466
Parcelforce express0344 800 4466

Parcel damaged in transit

Even though the company takes steps to make sure that parcels reach their intended destination on time and in good condition, sometimes things don't go as intended and parcels get damaged while on transit. When such damage occurs Parcelforce usually compensates customers for the damage.

Lost parcels

This is a rarity but there are customers who have had their parcels lost. Often it is because of unavailability of the customer at the time of the parcel's delivery. The company, therefore, returns the parcels to their depots. Usually an alternative delivery day is arranged between the company and the customers and in the intervening period the company observes due diligence to make sure the parcel is in good condition and easily accessible. However, if the customers remain unreachable and no claim of the parcel is made reclaiming the parcel becomes harder as time goes by. The company's website allows customers to claim their goods by entering the relevant details. Alternatively, they can seek the help of customer care service.

Late delivery

Before any delivery is made, the company usually gives their customers a notification about the time and day of the delivery. This ensures that when the delivery is made, the customer will be around to receive the parcel and confirm that they have received it. Unfortunately, for reasons such as bad weather or accidents, the company sometimes may fail to deliver on its promise regarding time or day of the parcel's delivery. This can be deeply frustrating and time wasting for the customers as they have to again wait for another day for the parcel's delivery.

How to contact Parcelforce customer services

Parcelforce not only provides excellent courier services but also has excellent customer care services to handle enquiries and complaints from customers. It provides many ways through which customers with problems that need addressed can reach their customer care staff. Here is a look at some of the ways through which customers can reach the company any time they have a problem.

Using email

You can either write to the company directly via their email address or fill in their online form. The online form is found on their website (parcelforce.com). On this form there is space for you to write your complaint or enquiry. Since the company will reply through your email address, you are required to provide your email address as well.

Social media

Parcelforce is highly active on social media. It majorly communicates with its customers using the two main social media sites- facebook and twitter. Their facebook address is facebook.com/parcelforceworldwide while their twitter one is twitter.com/parcelforce. If your complaint or query requires a significant amount of explanation, then facebook is the best option to use since twitter only allows you to express yourself in less than 140 characters. Compared to other means of contacting Parcelforce such as use of emails, using social media elicits a very fast response. For instance, while response to an email may take many hours or even days, response to queries or complaints lodged through social media usually takes just a minutes or at most an hour.

Making a phone call

Parcelforce helpline is manned by a dedicated customer service staff who are well versed with almost all the various issues that the company's customers may face. Apart from offering advice on services such as their track and trace services and delivery options, they will also handle any complaint that you may have such as compensation for damaged parcels. Any time you have a query or a complaint to make, using the company's helpline is perhaps the fastest way of having your problem addressed. Parcelforce contact number for Parcelforce UK is 0344 800 4466. The company's customer service team works from 8.00 a.m. to 7.00 a.m. from Monday to Friday, 8.30 a.m. to 5.00 a.m. on Saturday and 9.00 a.m. to 5.00 p.m. on Sunday. All calls are charged at the local rate. The company also has a local number for Welsh speakers in the UK (0344 800 5550). There is also a special number for the company's customers who have hearing impairments. The textphone for such customers is 08000 855 854. Like in using email, you are required to provide your delivery address or tracking number as well as your contacts. This helps the company to serve you fast. While you will definitely find help when you contact the company's main helpline, if your parcel has already been sent to a local depot it is more useful to contact the local depot directly instead of the main helpline. To get the number of the depot your parcel has been sent to, check your Parcelforce receipt postage, online or call the main helpline for information on the same.

As the explanation above shows, the Parcelforce makes it as easy as possible for its customers to contact it in case they have a problem that they need the company to address. Even though the company does its best to make sure that its customers have a smooth experience sometimes things go wrong. Hopefully the above explanation of how you can contact the company will come in handy when seeking the company's assistance any time you have a problem.

Parcelforce Opening Hours

DayOpening Hours
Monday
8am - 7pm
Tuesday
8am - 7pm
Wednesday
8am - 7pm
Thursday
8am - 7pm
Friday
8am - 7pm
Saturday
8.30am - 5pm
Sunday
9am - 5pm

Parcelforce Head Office contact address

Parcelforce Headquarters UK
25 Caldecotte Lake Drive,
Caldecotte,
Milton Keynes,
MK7 8LE

Parcelforce official website

Parcelforce contact us page

Parcelforce e-mail address

Parcelforce on Twitter

Parcelforce on Pintrest

Parcelforce blog

Parcelforce Wikipedia page

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